MEMBER: $75 | NON-MEMBER: $125
All sessions held 11AM – 12PM PT
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Session 1
Where Aid All Begins
Date & Time: June 23, 2026 | 11am – 12pm PT
Presenter: Brandi Blair
Federal student aid eligibility involves more than submitting a FAFSA. This session explores how application data is reviewed, validated, and used in determining aid eligibility, while highlighting common review considerations and institutional responsibilities throughout the process.
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JUNE
23
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Session 2
Helping Students Well
Date & Time: June 30, 2026 | 11am – 12pm PT
Presenters: Robert Weinert & Alina Cuellar
This session helps financial aid staff and student workers build trust through clear communication, strong service habits, and FERPA-conscious support. Participants will learn practical ways to answer questions, protect student privacy, handle difficult conversations, and know when to escalate, while helping students feel heard, respected, and confident about their next steps.
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JUNE
30
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Session 3
The Numbers That Matter
Date & Time: July 7, 2026 | 11am – 12pm PT
Presenters: Bronwyn Garrison & Luanne Canestro
There is nothing “basic” about financial aid, but we are here to help crack the code! In this session we will go over what the Basic Cost of Attendance includes, doesn’t include and can include, and how it all ties together to determine a student’s financial need.
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JULY
07
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Session 4
When the Story Doesn’t Add Up
Date & Time: July 21, 2026 | 11am – 12pm PT
Presenters: Susan Stephenson & Bronwyn Garrison
When student data tells two different stories, what’s your next move? In this session, we’ll define conflicting information, highlight key regulatory expectations, and explore how to spot clues that reveal potential issues. We’ll investigate common sources of discrepancies, clarify institutional responsibilities, and share practical strategies for resolution. Then, step into the sleuth role as we work through interactive scenarios to test your conflict-solving skills.
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JULY
21
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